StylesbyRichLife
FAQ
Frequently Asked Questions
Ordering & Payments
Is it safe to use my credit card on your site?
Absolutely! Shopping at Rich Life is secure. Every credit card transaction is verified and protected, ensuring a safe checkout process.
What forms of payment do you accept?
We accept all major credit cards, including Visa, MasterCard, Discover, American Express, Diners Club, and JCB. We also support PayPal, Apple Pay, Shop Pay, Klarna, Affirm, Cash App Pay and Google Pay for a seamless checkout experience.
My payment won’t go through. What should I do?
If you receive an error message (such as Error Code 66), double-check that your billing address matches the one linked to your payment method. If the issue persists, contact our support team for assistance.
Order & Shipping
How long does it take to process my order?
Please allow 5-10 business days for order processing, sometimes sooner. Once shipped, you’ll receive an email with tracking information. If there are any delays, we’ll notify you with next steps.
Where is my order confirmation email?
If you haven’t received your confirmation email, check your spam or junk folder. To ensure you receive our emails, add Rich Life’s customer service email to your safe sender list.
What do you charge for shipping?
Shipping costs vary based on package weight and destination. The shipping cost will be calculated at checkout before you complete your order. There is a free pickup option at our store location.
Which shipping carriers do you use?
We use UPS, FedEx, and USPS for domestic and international orders. For P.O. boxes and military addresses, we exclusively use USPS.
Can I change my shipping address after placing an order?
For security reasons, we are unable to change the billing or shipping address after an order is placed. If your order has not yet shipped, we may be able to cancel it so you can place a new order with the correct details.
Do you offer international shipping?
Yes! We ship worldwide. If using a foreign credit card, our billing department may request additional verification to prevent fraud. To avoid delays, we recommend using PayPal for international orders.
Returns & Exchanges
Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs. We highly recommend obtaining a tracking number to ensure your return is processed correctly.
How long does it take to process a return?
Once we receive your return at our warehouse, please allow 2-7 business days for processing. You’ll receive an email confirmation once the return is completed.
I received a defective or damaged item. What should I do?
If you received a defective or damaged item, please email us at stylesbyrichlife@gmail.com with your order number and photos of the issue so our team can assist you.
Cancellations & Order Issues
Can I cancel my order?
Orders cannot be canceled once they have shipped. If you no longer want the package, you can refuse delivery and have it returned for a refund.
Why was my order canceled?
Orders may be canceled for the following reasons:
- A duplicate order was placed (we cancel one to prevent duplicate charges).
- We requested verification via email, but did not receive a response in time.
If your order was canceled and you need further assistance, contact us with your order number.
Discounts & Promotions
How do discount codes work?
Only one discount code can be used per transaction. Some brands or specific items (clearance, limited time pricing, mystery items, and final sale items) may be excluded from promotions.
Store & General Information
Do you have a physical store?
Yes! We are located at 3591 Capital City Mall Drive, Camp Hill, PA 17011. Our store hours are: Monday-Thursday: 11am-8pm, Friday-Saturday: 11am-9pm and Sunday: 11am-6pm.
Do you have a catalog?
We don’t have a physical catalog, but our full collection is always available online. Our site is constantly updated with the latest styles and inventory.
Do you charge sales tax?
Sales tax is applied to orders shipped to select states as required by law. Taxes are calculated at checkout based on your shipping address.
Additional Questions?
If you have any other questions or need assistance, feel free to reach out to our customer service team. We’re happy to help!
